Check delivery options at checkout and read the guidance below for delivery changes, returns, refunds and cancellations. If something is wrong with your order, contact us with the order number and details so we can review the request.
Questions before you choose
Where can I see shipping charges and delivery estimates?
Available destinations, delivery methods and charges are shown during checkout. Read the store’s delivery and returns policy for the conditions before placing an order.
What should I do if an item arrives damaged or incorrect?
Contact us promptly with the order number and relevant photographs. Wait for return instructions before sending an item back.
How are approved refunds issued?
Approved refunds go to the original payment method. The time taken after approval depends on the payment provider or bank.
Can I change the address or cancel an order?
Contact us as soon as possible. Address changes are not guaranteed once fulfilment has started. Request cancellation before fulfilment begins; dispatched orders follow the applicable return process.
Shipping
SF Express shipping to Hong Kong addresses is free for every order, with no minimum spend. For an in-stock order with successful payment and a complete delivery address, estimated delivery is 2–5 business days from order confirmation: normally 2–3 business days in standard service areas and 3–5 business days in remote or outlying areas. Business days are Monday to Friday, excluding Hong Kong public holidays. These are estimates rather than guaranteed dates; weather, carrier operations, address problems or stock exceptions may extend delivery. We currently offer no checkout shipping method for addresses outside Hong Kong.
When tracking is available, the tracking details will be added to the order and made available to the customer. Please contact us as soon as possible if a delivery address needs to be corrected. Address changes cannot be guaranteed after an order has entered fulfilment.
Returns and refunds
After dispatch, we generally do not accept change-of-mind returns or exchanges when the goods have no quality or fulfilment issue. This does not limit applicable consumer rights.
If an item is faulty, damaged in transit, incorrect or incomplete, contact support@everythingstore.ai promptly with your order number and relevant photographs. EverythingStore receives and remains responsible for your case. MOMAX examines suspected product faults and provides a technical assessment; together we confirm the appropriate repair, replacement or refund. Please do not send an item to a MOMAX retail store or another address before receiving our return authorisation and instructions.
For a confirmed product defect or fulfilment error, we will arrange the necessary return shipping without charging you. A product-specific MOMAX manufacturer’s warranty may also apply from the original purchase date; exclusions and warranty length depend on the specific product and warranty terms. Approved refunds are sent to the original payment method after the case is confirmed. We will tell you the processing estimate when your refund is approved; bank settlement time may vary.
Order cancellation
Cancellation requests should be submitted before fulfilment begins. Once an order has been dispatched, it must follow the applicable return process.
For assistance, please visit our Contact Us page.
Check delivery options at checkout and read the guidance below for delivery changes, returns, refunds and cancellations. If something is wrong with your order, contact us with the order number and details so we can review the request.
Questions before you choose
Where can I see shipping charges and delivery estimates?
Checkout shows the available destinations, delivery methods, charges and estimated delivery times for the order.
What should I do if an item arrives damaged or incorrect?
Contact us promptly with the order number and relevant photographs. Wait for return instructions before sending an item back.
How are approved refunds issued?
Approved refunds go to the original payment method. The time taken after approval depends on the payment provider or bank.
Can I change the address or cancel an order?
Contact us as soon as possible. Address changes are not guaranteed once fulfilment has started. Request cancellation before fulfilment begins; dispatched orders follow the applicable return process.